mobile internet telephony

4 HyFONE technical support departments

WiFi WiMAX UMA connection

Owning a wifi enabled phone is useful only if two conditions are met.

First condition: you must have your HyFONE account properly activated on your mobile device.

Second condition: you must get access to a wireless internet zone near where you are or where you plan to go.

This is where HyFONE connection support services come into play.

Once registered as a Foneziano or Foneziana, you will have access (but on a request-by-request base only) to a worldwide network of real time information of open hotspots.

Being operator-neutral and vendor-neutral, HyFONE actively supports all initiatives that facilitate travellers’ access to global networks of open hotspots.

HyFONE software support

Although only Smartphone based on Microsoft Windows Mobile operating system are sold by HyFONE, HyFONE currently support four Smartphone software platforms: Microsoft Windows mobile 2003 and 2005, Symbian and Palm OS.

If you did not buy your Smartphone from HyFONE or from a HyFONE authorised reseller, please kindly check what OS and which version you are currently using and make sure this information is part of your request to HyFONE.

HyFONE hardware support

HyFONE prides itself in having one of the best mobile hardware support organisation in Europe, as long as it has to do with “mobile internet telephony”.

Because HyFONE sells directly three kinds of mobile hardware (wifi phones, Smartphones and GSM phones) worldwide, HyFONE support engineers feel confident they will answer quickly and effectively any hardware question Foneziani will have.

As new phones come out on a weekly basis at different time depending on the geographical market, HyFONE is working proactively with the largest mobile phone manufacturers on a weekly basis to update its technical knowledge base. .

HyFONE by Myself support

Because the field of mobile phoning over the internet is technically complex and encompasses many technologies, manufacturers, and operators, HyFONE has recognised the need to dedicate specific support engineers to individuals to choose to buy, configure and support their mobile hardware on their own.

It is important to note that Foneziani who chose any of the “HyFONE by Myself” packages are highly considered by all HyFONE staff.

In particular HyFONE is constantly looking for technical gurus to become HyFONE support engineers, HyFONE Ambassadors or even HyFONE Stars.